Changing Nokia Product Code

by Najib Hassan on February 17, 2009

*Update with newer version of  Phoenix Service Software 2010.8.4.41526

*/if you got question then leave on comment box :)

Hi,

This time i will guide how to change Nokia Product Code / Debranding Nokia Phone using Phoenix *wink*

Nokia 5800 XM as my model

First let know what da heck is P/C

What IS the product code on my Nokia 5800? Aren’t they all RM-356 devices?
RM-356 is indeed the phone type for the Nokia 5800 XM.  However the reason for different product codes is to enable a way for the phones, networks, update tools and other interested parties to know which network / country / version of the Nokia 5800 XM you have. Each network has it’s own product code. Each colour variant has it’s own product code. Each language pack has it’s own product code. There are many of them…

So why do I want to change the product code on my Nokia 5800 XM?
When Nokia release a new firmware, they tend to release it for the generic, vanilla, unbranded handsets only. Network / operator branded handsets don’t see the same firmwares released at the same time, as the firmwares have to go to the networks and be branded / altered, then tested, then released. This means that network branded versions of firmwares generally aren’t available for at least 2 months after the generic ones are released.

How can I find out the product code of my Nokia 5800 XM
?
The product code for your Nokia 5800 XM is written on the phone’s ID sticker, which lives under the battery. The code is a 7 digit number and usually starts with a 0.

So I can use any product code, right?

NO NO NO NO NO!
You have to be very careful about which product code you use. You should only use a code which you know will be OK on your phone. (Generally, most people will want to use a EURO1 code, or other language pack generic code) This thread has a comprehensive listing of Nokia 5800 XM product codes.

This is legal, right? Does this affect my warranty in any way?
While it is legal to change the product code of your phone, it DOES void your warranty with Nokia (and your network) as you have altered the phone from the way it was configured when you purchased the phone.

So will I still get support for my Nokia 5800 XM?
Generally, yes. Most Nokia service centres (certainly in the UK, ) won’t mind that you’ve changed the product code. However, as a rule of thumb, should you need support for your phone, it’s a good idea to ensure you change the phone back to it’s real product code before seeking support.
Nokia (MY) WILL NOT repair phones with the wrong product codes, so if your phone is being sent to Nokia it is very important that the code is correct. Obviously this could be a problem if your phone is completely dead and can’t be accessed – your first point of contact in this case should be to talk to your local Nokia service centre and tell them that you need the product code changed back.

OK, I’ve taken all that in…so how do I actually change this product code?
To change the product code on your Nokia 5800 XM you will need the Phoenix, which can be downloaded from rapidshare

Links for Phoenix Service Software version  2010.8.4.41526

Here is program:

http://rapidshare.com/files/359894765/Phoenix_2010.8.exe

http://rapidshare.com/files/179193407/Phoenix_2008_44_5_v2.exe (old)

[img_1210000.jpg]


This Phoenix Service Software installation package includes following SW components:
- Phoenix Service Software 2010.8.4.41526
- DK2 Dongle Driver v 7.14.0.25
- Nokia Connectivity Cable USB Driver v 7.1.23.0
- Flash Update Package 09.050.025
- FLS-x Dongle Driver v 2.09.28
Changes/improvements made from previous version 2009.34.14.40684:
New products added:
- RM-601, RM-656, RM-657, RM-659, RM-559, RM-610, RM-618, RM-639, RM-632, RM-633, RM-634
Products removed:
- RM-623
New features:
- Nokia Connectivity Cable USB Driver Version 7.1.23.0
- Flash Update Package 09.050.025
- Menu item WLAN Auto tune added for E72 product
- New RF Losses.ini v 47 for auto tune
- Product Code Change – window is now scalable, SW version information
for variants can now be seen if window is made larger.
Error corrections & changes:
- Support for FPS-8 and FPS-11 Flash Prommers removed
- Bluetooth Flasher – menu removed
- Flash Memory test removed
- Changes to WLAN UI to support new WLAN component versions
- Auto tuning components updated to new version
- Label printing changes to improve handling of older data package configurations. If product has older data package configuration, the user is advised to enable this option from the label printing UI
- Improvements to Data Package Download. When computer has active internet connection, product code specific SW files are downloaded from Firmware Repository. Please note that the path for downloading files must also be configures to “Options / Product Location” – UI. If paths
are not the same, downloaded SW files are not found.
- Registration error for manual TX power level tuning component corrected.
- Minor menu Changes for RM-598 and RM-604
Known errors & limitations:
- Software downgrade with Tucson system is only possible for BB 5.0 products supporting the Data Package 2 concept.
- Flashing with Flashing with FLS-5, SS-46 and product specific adapter is not supported anymore
- If you install old DCT-4 data packages, Flash Update Package File installation path may be wrong. This is caused by very old DCT-4 data packages which contain Flash Update Package and overwrite current information during installation. If you experience problems when updating
FPS-x prommers, please check that Phoenix “Prommer maintenance” is looking for the files from the correct location which is “C:\Program Files\Common Files\Nokia\Tss\Flash”. If not, Phoenix will show error “Update via ini – file failed”. In this case, select “Update” from that Phoenix “Prommer maintenance” – UI, browse to correct directory and select “fpsxupd.ini” for all other prommers except the FPS-8.
- Multi Flash has limited capabilities, launch Multiflash UI first and then connect phones one by one, do not attempt to service more than 5 phones at the time
- Some phone models request SIM Lock data to be written in wrong format. You should use special DLL as a workaround for this product software related problem. Please see Common SB SB-102 “Tucson Add-On Components for SIM Lock version”
- While performing restore or variant change operations with Tucson system firmware update as a separate activity may increase stability.
- Refurbishment flashing and product code change for RX-51 product requires SX-4 card to be available
- FPS-21 flashing for RX-51 works only with TCPIP connection. FPS-21 prommer with new HW version is needed to correct this, and it is estimated to be available during 2nd half of 2010
- Please refer to product specific documents and instructions concerning the limitations of the RX-51 product

This Phoenix Service Software installation package includes following SW components:- Phoenix Service Software 2010.8.4.41526- DK2 Dongle Driver v 7.14.0.25- Nokia Connectivity Cable USB Driver v 7.1.23.0- Flash Update Package 09.050.025- FLS-x Dongle Driver v 2.09.28
Changes/improvements made from previous version 2009.34.14.40684:
New products added:- RM-601, RM-656, RM-657, RM-659, RM-559, RM-610, RM-618, RM-639, RM-632, RM-633, RM-634Products removed:- RM-623New features:- Nokia Connectivity Cable USB Driver Version 7.1.23.0- Flash Update Package 09.050.025- Menu item WLAN Auto tune added for E72 product- New RF Losses.ini v 47 for auto tune- Product Code Change – window is now scalable, SW version informationfor variants can now be seen if window is made larger.Error corrections & changes:- Support for FPS-8 and FPS-11 Flash Prommers removed- Bluetooth Flasher – menu removed- Flash Memory test removed- Changes to WLAN UI to support new WLAN component versions- Auto tuning components updated to new version- Label printing changes to improve handling of older data package configurations. If product has older data package configuration, the user is advised to enable this option from the label printing UI- Improvements to Data Package Download. When computer has active internet connection, product code specific SW files are downloaded from Firmware Repository. Please note that the path for downloading files must also be configures to “Options / Product Location” – UI. If pathsare not the same, downloaded SW files are not found.- Registration error for manual TX power level tuning component corrected.- Minor menu Changes for RM-598 and RM-604

Known errors & limitations:

- Software downgrade with Tucson system is only possible for BB 5.0 products supporting the Data Package 2 concept.- Flashing with Flashing with FLS-5, SS-46 and product specific adapter is not supported anymore- If you install old DCT-4 data packages, Flash Update Package File installation path may be wrong. This is caused by very old DCT-4 data packages which contain Flash Update Package and overwrite current information during installation. If you experience problems when updatingFPS-x prommers, please check that Phoenix “Prommer maintenance” is looking for the files from the correct location which is “C:\Program Files\Common Files\Nokia\Tss\Flash”. If not, Phoenix will show error “Update via ini – file failed”. In this case, select “Update” from that Phoenix “Prommer maintenance” – UI, browse to correct directory and select “fpsxupd.ini” for all other prommers except the FPS-8.- Multi Flash has limited capabilities, launch Multiflash UI first and then connect phones one by one, do not attempt to service more than 5 phones at the time- Some phone models request SIM Lock data to be written in wrong format. You should use special DLL as a workaround for this product software related problem. Please see Common SB SB-102 “Tucson Add-On Components for SIM Lock version”- While performing restore or variant change operations with Tucson system firmware update as a separate activity may increase stability.- Refurbishment flashing and product code change for RX-51 product requires SX-4 card to be available- FPS-21 flashing for RX-51 works only with TCPIP connection. FPS-21 prommer with new HW version is needed to correct this, and it is estimated to be available during 2nd half of 2010- Please refer to product specific documents and instructions concerning the limitations of the RX-51 product

Ok ok now let continue da next learning. After finish installing Phoenix. Connect the cable and select “PC SUITE MODE” at ur phone

1) Open Phoenix > File > Scan Product.

to make sure ur phone is connected and readable by Phoenix. go to
Phoenix > Product > Phone Infomation. (see picture below)
Phone Infomation

2) Now for changing the product code, go to

Phoenix > Product > Production Data Edit
(see image below)
Production Data Edit

P/c EDIT

Change the product code then press “Write”
and you DONE!

Connect Nokia Software Updater and start upgrading!

Ps-: If this still not working for you then you can try my other tutor about changing the code using JAF software. More simple than Phoeni.

http://www.ariyako.org/2009/04/changing-nokia-product-code-using-jaf/


{ 38 comments… read them below or add one }

Callister February 19, 2009 at 11:46 pm

ala…aku pakai sony ericson la…

Reply

Najib Hassan February 20, 2009 at 4:40 pm

malangnyaaa…ko pakai sony urikson yang hebat itu..kalau nokia tentu lebih menyerlah kewanitaan ko…hahaha

Reply

jaja February 20, 2009 at 8:17 pm

^^
samsung ad tutor?

Reply

Najib Hassan February 20, 2009 at 8:53 pm

samsung? oh maaf sememangnya takde… :)

Reply

halo February 28, 2009 at 4:52 pm

i should change to which product code????so manyyy……

Reply

Najib Hassan February 28, 2009 at 5:40 pm

APAC Code {RED OR BLUE}

Reply

how March 1, 2009 at 12:45 pm

how to uninstall ?

Reply

Najib Hassan March 1, 2009 at 2:03 pm

what u mean? uninstall phoenix or installl phoenix?

Reply

jamalkuala March 1, 2009 at 3:19 pm

yeop,camne nak pakai phoenix 2?teman nak flash n update firmware nokia 5700 ke v5.11?

Reply

Najib Hassan March 1, 2009 at 5:04 pm

hi, dah cuba update guna Nokia Services Update? Jika tak boleh barulah guna alternatif spt Phoenix.

Reply

faiq March 5, 2009 at 2:23 am

HI bro,
i dont what ive did with the phoenix software, but i did download the (Nokia 5800 XM Firmware version 20.0.012 APAC) from ur link..

somehow i paste it in the same folder as the phoenix software..
i choose the update firmware then it automatically start refurbish my hp then voilla… mine is updated with my own product code…

nywaysss ..thanks dude

Reply

Najib Hassan March 5, 2009 at 2:47 pm

Haih…..congrat!

Reply

zzz March 16, 2009 at 5:59 am

hi bro,how come the pheonix cant read my n5800?

bump up the error message…it kind of cant recognize…need help~

Reply

hey March 17, 2009 at 5:51 pm

Phoenix doesn’t seem to recognize my 5800… any suggestion on what i should do bro? thanks in advance

Reply

Oji March 19, 2009 at 8:30 pm

Bro, thank you for a great post!! Just got my 5800XM…best gila phone ni.

Anyway, I already updated to V20.0.012, but didn’t know about the ProdCode. So now my language pack is only English & Chinese (0575387 Taiwan BLUE).

Thinking of change/upgrade to 0559476: APAC1 RED

But before I do that, I got 2 question to ask:
1) I believe I can still change code & upgrade even AFTER upgraded to V20. Is this true?

2) Can you please list Language type for APAC1 BLUE/RED.
I just want B.MALAYSIA (not B.Indonesia),
English and Chinese (so that in the future i can sell this phone to chinese)

kalau takda BM, buat penat je upgrade! haha
Thanks bro.

Reply

Najib Hassan March 20, 2009 at 4:00 pm

Hi bro, congrat for buying tube :P ~ right now nokia block most update firmware for APAC. dat mean only certain product code are allowed to update via NSU. If nokia release new offical firmware then you must change original product code then update to receive offical malaysian firmware :)

Reply

kandee March 20, 2009 at 10:07 am

hey bro
when i open phoenix ….it doesnt show scan product option…..

Reply

Luis Avenido March 25, 2009 at 4:35 pm

Hey i’m from the Philippines. Phoenix doesn’t recognize my nokia 5800 blue. It says no product. Please help.

Reply

Najib Hassan April 13, 2009 at 12:46 pm

I got new tutor about changing nokia product using JAF, It more easy and more user friendly. Check here http://www.ariyako.org/2009/04/changing-nokia-product-code-using-jaf/

Reply

Gareth April 2, 2009 at 9:59 pm

Ok installed phoenix got it to read my phone but when i come to change the product code it does not show me any other options other than phone information there is no production info edt pls help

Reply

Najib Hassan April 13, 2009 at 12:33 pm
Mossy April 3, 2009 at 7:15 am

Hi,

I can get Phoenix to recognise my 5800 and give me the option to change my Product Code.
I do have a problem though as It wont allow me to save my new code without entering a 7 Digit Order Number.

Any help would be great! Thanks

Reply

hui April 6, 2009 at 12:03 am

can someone email me Phoenix Service Software version 2008.44.5.36625 – v. 2?

i couldn’t seem to download from rapidshare. appreciate that.

Reply

Najib Hassan April 13, 2009 at 12:34 pm
louie April 6, 2009 at 8:45 pm

is it working in vista o’s,,,,the phoenix.

Reply

Najib Hassan April 13, 2009 at 10:25 am

not working

Reply

pedz April 10, 2009 at 8:57 am

sir.. when i typed in the code then click write theres a pop up that says order number not valid. order number must be 7 digits. what should i do?tnx.

Reply

Najib Hassan April 13, 2009 at 12:30 pm
Man April 12, 2009 at 6:40 am

Askum..ak nk tnye ckit..ak da update fon ak kt web nsu tp product code brubh..bfore update code dier 0570197..so if ak gne phoenix ni kne ubh ke code asal gk or code ape?tq

Reply

Najib Hassan April 13, 2009 at 12:29 pm

Wsalam. Man boleh refer guide yang najib baru buat. follow url nih. lagi senang dari guna phoenix software.

http://www.ariyako.org/2009/04/changing-nokia-product-code-using-jaf/

Reply

hui April 14, 2009 at 6:42 pm

i’m in deep trouble.

I’ve upgraded to v20 recently. But it doesn’t come with Chinese input. So I decided to load Singapore product code which comes with it. Halfway through the flashing of firmware, the phone hanged at a blank white screen and it cannot be booted again.

I sent the phone for Nokia repair but Singapore svc ctr do not have the expertise to do so. Is there other ways to revive my phone?

Reply

hui April 14, 2009 at 6:43 pm

btw, i used JAF to flash my 5800XM’s firmware.

pls help

Reply

Najib Hassan April 16, 2009 at 1:35 pm

omg! i dont have exprn flashing firmware with JAF. U should update firmware via NSU if ur phone dont have problem. except u getting dead brick phone then you might try flash with JAF or Phoenix.

Reply

hatta June 18, 2009 at 7:41 pm

guna phoenix erk?

Reply

anilsky August 25, 2010 at 12:12 am

why u all interested in Jaf or phoenix etc.,

why dont you all try a NOKIA CARE SUITE which is the used by the nokia care people.

with that u can do anything like flashing, changing product code… very easily

Reply

Sajan April 30, 2011 at 5:58 pm

I already updated to V52.0.007, My phone language pack is only English & Pilipino(0573860) I want to change language pack to English & Chinese .What to do Please help me.

Reply

Mohannad March 16, 2012 at 10:12 pm

actually i have nokia C6-01 … i want to update … when i search for my phone type in navifirm …i didn’t find my device exactly with the region code … i dound all codes else my one … what c ia do ?

Reply

GRNERI March 27, 2012 at 9:02 am

Hola hermano, lo estoy intentando en mi nokia e5-00. Hago todo lo que dices en tu Tutorial, pero al momento de darle write, me tira un error. Dice que Phoenix dejo de funcionar correctamente, que windows esta tratando de resolver el problema, tras unos segundos dice que el programa se cerrará… Sabes cual será el error que cometo? Gracias de antemano

Reply

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