Kon Ni chi Wa!!!
Today kita belajar tentang cara untuk terminatekan Maxis Broadband ye..
Since you are under 18-month agreement, you cannot simply terminate your account even though you cannot even update your antivirus -hihih . Instead, they will ask you to upgrade your package subscribed to the most expensive one -otak2 . In order to make Maxis terminate your Maxis Broadband account, you might have to complete the following steps:
1) File a formal complaint to Maxis customer service centre through email, courier, registered post or by hand (whichever do you prefer) and request your complaint ID (C xxxxx).
Your request letter may be written as below:
“I wish to terminate my account and request a full waiving for any penalty. The reason is because
my living area is not under Maxis 3G coverage and I have suffered a unacceptable slow data rate etc.”
2) Meanwhile, file the same complaint to the address below and mention your complaint ID (or you can just call the Hotline number to file your complaint)
Malaysian Communications and Multimedia Commission (MCMC)
63000 Cyberjaya, Selangor
Attention: Consumer Protection Department
Complaint Hotline: 1-800-888-030
MCMC will then write a letter to the Maxis General Manager and your case shall be solved very soon.
Please share your experience for those who had terminated or had submitted their complaint. Hopefully you can help others to terminate too.
Well g00d luck to you!! :hamtaro: