Howto terminate Maxis Broadband

by Najib Hassan on December 20, 2008

Kon Ni chi Wa!!!

Today kita belajar tentang cara untuk terminatekan Maxis Broadband ye..

Since you are under 18-month agreement, you cannot simply terminate your account even though you cannot even update your antivirus  -hihih . Instead, they will ask you to upgrade your package subscribed to the most expensive one  -otak2 . In order to make Maxis terminate your Maxis Broadband account, you might have to complete the following steps:

1) File a formal complaint to Maxis customer service centre through email, courier, registered post or by hand (whichever do you prefer) and request your complaint ID (C xxxxx).

Your request letter may be written as below:
“I wish to terminate my account and request a full waiving for any penalty. The reason is because
my living area is not under Maxis 3G coverage and I have suffered a unacceptable slow data rate etc.”

2) Meanwhile, file the same complaint to the address below and mention your complaint ID (or you can just call the Hotline number to file your complaint)

Malaysian Communications and Multimedia Commission (MCMC)
63000 Cyberjaya, Selangor
Attention: Consumer Protection Department

Tel: 03-86888000
Fax: 03-86881880
Complaint Hotline: 1-800-888-030

MCMC will then write a letter to the Maxis General Manager and your case shall be solved very soon.

Please share your experience for those who had terminated or had submitted their complaint. Hopefully you can help others to terminate too.

Well g00d luck to you!! :hamtaro:

{ 18 comments… read them below or add one }

rohaizad December 20, 2008 at 10:17 pm

Now this is a damn cool entry. Sometimes, “sound direct” lebih bagus dari protokol.

Nice info geng!


Sweet Thinker December 20, 2008 at 11:10 pm

haha. maxis mmg harem. kat kb.. mane sgt la 3g. kalo 3gp bersepah la. dari tong ikan smpi la bwh tangga. wakakka!


jaja December 21, 2008 at 2:24 am

3gp nk watpe?
bwh jmbatan tade?


Najib Hassan December 21, 2008 at 11:22 am

rohaizad: sound direct? Maxis? oh tidak~ protokol lebih selamat daripada itu :P untuk individul mungkin sound direct lebih berguna tapi kalau such a big company like maxis. susah!

Sw: hahaha banyak la webcum…3gp oh? tidakkkkkkk ..sokonglah DivX untuk masa depan yang lebih cerah. (adakah anda maksudkan 3GP? atau 3G? ) tong ikan? ohh saya memahami maksud anda..wahahaha tapi sayang keadaan gelap masa itu

Jaja: 3gp bawah jmbatan takde? haik..bukankah 3G?

saffa: Still in contract la cik saffa..


saffa December 21, 2008 at 11:21 am

terminate.. LOL
knapa tak jual/sewakan jer kat orang lain.. :P


CJ December 21, 2008 at 10:22 pm

Hi all! Hmm…baru nak berjinak-jinak dengan ‘blogs’ and ‘blogging’ ni… Anyway, minta maaf ya… Nak betulkan sedikit kenyataan yang kurang accurate about Maxis Broadband tu… I sendiri ada dua unit… Satu I pakai and the second unit my brother is using. So far, Alhamdulillah the service has been exceptional. I got one from TTDI Maxis Service Centre, and the second unit from road show kat The Curve several months back. Masa u all took up the service, you all takde tanya pasal coverage ke? I sempat bertanya…and was quite aware of the minor limitations when I signed up… Anyway…kalau u all perlu lebih information, call je 1800-82-2000 anytime for assistance. I ni sebenarnya baru je surf MAXIS website tadi! :) Masuk ke Broadband section…useful info… Bab contract tu pun ada… Ceritanya, kalau dah pakai lebih dari 12 bulan, dah takde handling fee charges to terminate…kalau tak salah… You all baca sendiri lah ya… Have a fabo-dabo week ahead!


Najib Hassan December 22, 2008 at 10:11 am

Dude CJ..this guide only for who still on contract with maxis bb plan..hiyaaa..why ppl hard to understand meh~ yup maybe u’re lucky person in the earth but me and a lots 0f lowyat member got al0t of shit connection using maxisBB. btw bukan nak burukkan maxis but their claim speed up to 3 Mbps but most advance user only got what u say? should we continue pay rm100+ per month only for 100kpbs speed? Pasal coverage? kami dah test every single connection type dah.. HSDPA, 3G, bla bla bla..but only certian of time we got high-speed connection and after that? back to 100kpbs again~ Hope maxis can do more about their hardware…


jaja December 22, 2008 at 5:59 am

hambar beliau ni.
ta phm upernye


Mohd Hafifi December 22, 2008 at 8:32 am

tak penah guna nice info, bley aku share kat member2 nnti..


sha December 22, 2008 at 10:24 am

sabar…..sha lagi senang..tak pakai pun 3g mak G …hehehe..anyhow ya’ll i.t people mesti la up-to-date ek …as for me ….i live in my flintstone era hehehehe…


sha December 22, 2008 at 10:49 am

ops..terlepas pandang…bb ..hee err is human ..thats what they say …:D sorry nenaz


Pengejar Masa December 23, 2008 at 12:24 pm

Wah, terima kasih! Aku sangat hargai entri ni. Maxis servis mmg suck.


sha December 23, 2008 at 4:27 pm

update la lagi naz ….puwah nihh….


jaja December 23, 2008 at 10:02 pm

update update
huga huga

busan dowh


kasyah January 20, 2011 at 5:50 pm

cane lak nak terminate plan 500mb yang dpt nokia x3-02 free ?? kontrak 24bulan.. xtahan da..


me love~~ August 27, 2011 at 6:45 am

did maxis want back their moden~~please help me!!


Najib Hassan August 29, 2011 at 1:29 pm

what you mean?


Manoj April 28, 2012 at 10:28 pm

Ok, Lets say after dah terminate…….. will maxis ambil balik the broadband modem? ……what are the procedures ……pls tell me……..


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